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Make a return

At Hands Free Dryer, we aim to ensure you feel assured and confident in your purchase. If you need to return your order, we have established a straightforward and transparent process.

How to Make a Return

To start a return, please follow these steps:

  • Email us at info@handsfreedryer.eu
  • Include your order number
  • Briefly explain the reason for your return
  • Wait for return instructions from our support team

Please do not send items back without contacting us first.

Return Conditions

To qualify for a return:

  • The product must be returned within 14 days of delivery
  • The item must be unused and undamaged
  • All accessories must be included
  • Original packaging is required

Returns that do not meet these conditions may not be accepted.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • We strongly recommend using a tracked shipping method
  • We are not responsible for items lost during return shipping

What Happens Next?

Once we receive your return:

  • The item will be inspected
  • You’ll be notified once your return is approved
  • Refunds are processed within 5–7 business days

Frequently Asked Questions—Returns

Can I return an item if I changed my mind?

Yes, as long as the product is unused and returned within 14 days.

Can I return a used product?

Used items are generally ineligible, except when defective.

How long does the return process take?

Most returns are processed within 7 business days after receipt.

What if my return is refused?

If a return does not meet our conditions, we will contact you with next steps.

Need help?

Frequently Asked Questions

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